Frequently Asked Questions

How long does it take to get an account set up?

Once you sign up, Richmond Mailer will contact you to complete the process. Most accounts are up and running within 1-2 business days.

Is there a way to sign up instantly?

Unfortunately, no. We are very cautious about spam and we require the manual step to ensure that our users are serious and also willing to agree to our anti-spam policy.

What kind of support do you have?

Richmond Mailer has a great deal of helpful information built into the system. You can visit the "help" section found in the upper right when you're logged in to your account. In addition, you can email us with any questions or problems at support@richmondmailer.com.

Can my email look like my website?

Yes. Richmond Mailer can create custom templates for you that can match or mimic your website.

How do I put a sign up form on my website?

Richmond Mailer can provide you with code that is easily implemented on your website. This feature is built in to your account. Please visit the "help" section while logged in or contact us at support@richmondmailer.com.

Why would I pay for e-mail?

If you're sending email messages to less than 5 people then we would agree with you. You probably don't need Richmond Mailer. But, if you are sending marketing newsletters or announcements via email to 5 or more recipients then you need something that will help you gauge how you're doing. Richmond Mailer has built in tools that make it easy to send messages to many recipients like import/export wizards, message bounce back reports and custom fields that let you store extra information about your subscribers. We also make it very simple to integrate your mailing list with your website, simply copy and paste the provided HTML into your site and you're ready to grow your list. Take advantage of all the tools and reports we have to offer and sign up for Richmond Mailer today.